Documents
Privacy Policy
Effective August 23, 2026
ColiGo ("we," "our") connects package senders with travelers for the informal transport of packages, on international routes anywhere in the world. This policy explains what data we collect, why, and how you can control it.
1. Data We Collect
- Account — first name, last name, email, phone number, city, country, profile photo, tagline, username, languages spoken.
- Identity verification — a photo of an official ID document (passport, national ID card, driver's licence, etc.), used only to confirm your identity before you can post a request or trip, or contact another user.
- Location — approximate or precise position, to show you relevant requests and trips near you.
- Camera, photo library, and microphone — photos of packages, profile photo, attachments, and voice messages exchanged in messaging.
- User-generated content — messages exchanged with other users, and reviews and ratings left after a delivery.
- Usage and device — app usage statistics (Firebase Analytics), push-notification token to send you relevant notifications.
- In-app purchases — history of credits and subscriptions purchased through the App Store or Google Play. We never see your card number — these payments are processed entirely by Apple or Google.
2. What We Do Not Collect
Important: ColiGo never processes payment for the shipment itself. That payment is made directly between the sender and the traveler, outside the platform, according to their own arrangement. We have no visibility into these transactions and are not a party to them.
3. Why We Use This Data
- Operating the matchmaking service (search, offers, messaging)
- Verifying users' identities for everyone's safety
- Sending you relevant notifications (new offer, message, shipment update)
- Processing in-app purchases (credits, subscriptions)
- Improving the app and preventing fraud and abuse
4. Who We Share Your Data With
We use Google Firebase (Google Cloud) to host our data and infrastructure. Apple and Google process in-app purchases on our behalf.
We never sell your data to third parties, and we do not share it for advertising purposes.
Other users see: your first name, photo, city/country, verification badge, rating, and reviews. Your ID document stays strictly private — only the ColiGo team can view it, for verification purposes, never other users.
5. How Long We Keep Your Data
Your data is kept for as long as your account is active.
You may request deletion of your account at any time; your personal data is then erased, except for what the law requires us to keep (e.g., financial transaction records).
6. Your Rights
You can at any time: review and update your information in the app, request a copy of your data, or request deletion of your account by contacting us at the address below.
7. Security
Data is encrypted in transit. ID documents are stored in a private space that only the account holder and our verification team can access.
8. Minimum Age
ColiGo is intended for people aged 18 and over, due to the financial transactions and responsibilities involved in shipping packages.
9. Changes
We may update this policy. Significant changes affecting the use of your data will be communicated to you in the app.