Have questions?

ColiGo connects people who want to send a package with travelers heading to the same destination who have free space in their luggage.

No. ColiGo is a platform that connects people — it never takes possession of packages and guarantees no delivery. The transport agreement is made directly between the sender and the traveler.

No. ColiGo shows the amount agreed between the sender and the traveler, but that payment happens directly between the users, outside the platform.

A unique code is generated when an offer is accepted: the traveler enters it when picking up the package. A second, separate code is entered at the final handoff to the recipient.

A complete profile and a verified identity are required before posting a listing or contacting another user. It's a safety measure for the whole community, not an option.

Check the list of prohibited or regulated items shown automatically when you create your request — it is specific to the origin and destination you chose.

Credits unlock your actions beyond the free monthly limits (offers sent, contacts accepted) and let you feature a request or a trip. A welcome bonus is given at sign-up.

ColiGo is not limited to predefined routes: the network relies on the travelers who already post their itinerary, wherever it leads.

ColiGo is not a party to the agreement between the sender and the traveler and disclaims all liability for loss, damage or delay. That's why reviews, verified profiles and photos before handoff matter for choosing who you deal with.

From a conversation or a profile, you can report suspicious behavior in one tap, or block a user so they can no longer contact you.

Directly from the profile settings in the app, or through our online account deletion form.

With credits, you can feature a request or a trip for 7 days: it rises to the top of search results. It's purely about visibility — it doesn't force anyone to accept it and guarantees no offer.

You get a notification and your offer's status changes to "declined". Nothing extra is charged: you can make an offer on another request without losing your credits or your monthly quota.

Yes, as long as it is still "pending" and hasn't been accepted. Once withdrawn, the sender can no longer accept it.

Every traveler gets 3 free offers per month; every sender gets 4 free offer acceptances (meaning, contacts with 4 travelers) per month. Beyond that, each extra action costs 1 credit, unless you have an active subscription, which removes the limit entirely while it lasts.

Your personal referral code is generated automatically at sign-up and shown on your profile. When someone signs up using it, their account is linked to yours, and you're notified in the app if it earns you a reward.

If you regularly send a package on the same route — say, every two months — you can save a template with the usual details (weight, category, recipient). ColiGo reminds you when it's time to post a new request, pre-filled from that template.

Subscribe to an origin-destination pair you care about: you get notified the moment a traveler posts a new matching trip, without having to manually check every day.

At final handoff, the second code alone isn't enough: the sender and the traveler must each confirm the delivery separately in the app. The shipment is only marked complete — and the conversation locked — once both confirmations are in.

The shipment simply stays at that step until it's sorted out between you, using the built-in messaging. Either the sender or the traveler can cancel the shipment at any time before it's marked complete, which reposts the request.

Yes, the sender or the traveler can cancel at any time before the shipment is marked complete. The original request then goes back to published, so another traveler can pick it up.

Identity verification is mandatory: without it, you cannot post a listing or contact anyone. The verified badge is an optional paid symbol meant to help you stand out on your profile — the two are independent.

National ID, permanent resident card, passport, work permit or driving licence, depending on what's relevant in your country. You upload a photo of the front, and the back if the document has one.

You see the rejection reason directly in the app, and you can resubmit at any time — the new submission simply replaces the previous one.

You can create a profile and freely browse published requests and trips. But posting a listing or contacting someone requires a verified identity, with no exception.

They're calculated automatically from a traveler's number of successful deliveries and shown as a badge on their profile. A brand-new account shows no level at all rather than a default badge that would mean nothing.

No. All communication goes through the built-in messaging; your phone number and email are never automatically shared with anyone.

Yes: the ColiGo mobile app is already available in 15 languages. This website, for now, exists in French and English.