Which documents to prepare depending on the destination country

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Something that crosses one border without a hitch can be taxed, held, or even banned in another country. Customs rules vary from one destination to another, and they're outside ColiGo's control.

What's worth preparing

• Proof of purchase or a reasonable estimate of the contents' value.
• A detailed list of the contents, especially for electronics or several new items.
• A copy of the recipient's ID if the package contains official documents in their name.

ColiGo's list is only a first filter

When you post a request, the app shows a list of prohibited or regulated items specific to the origin and destination you chose. This list helps rule out the most obvious cases, but it doesn't replace the destination country's official customs rules — when in doubt, check that country's official customs website before sending.

Avoid unless you've checked first

Cash, counterfeits, medication, perishable food or any regulated product: these categories cause problems in most countries. If there's any doubt, it's better to check before posting a request than to risk having it seized on arrival.

If a package is held at customs

A package held at customs stays the sender's and the recipient's responsibility — ColiGo connects users but never takes possession of packages and is not a party to customs formalities.