Delete Your Account

How Do I Delete My Account?

1. From the App (Recommended)

This is the fastest method. To delete your account directly from the ColiGo app:

1. Open the app and sign in
2. Go to the Profile tab
3. Tap Settings (the gear icon)
4. Scroll down and tap Delete My Account
5. Confirm your choice in the dialog that appears

Your account will be immediately deactivated and your data will be marked for deletion.

2. Via This Online Form

If you no longer have access to the app, you can request deletion by emailing our technical support:

1. Send an email to support@coligo.ca
2. Subject: Account Deletion Request
3. Body: please provide the email address associated with your ColiGo account.

Our team will process your request within 48 business hours.

What Data Will Be Deleted?

When you request deletion of your account:

• Profile data — Your name, photo, email address, phone number, and city are permanently deleted.
• Identity documents — If you submitted an ID document for verification, it is immediately and permanently erased from our secure servers.
• Listings — Your pending shipping requests and trips are cancelled.

What Data Is Kept?

For security, fraud-prevention, and legal-compliance reasons:

• Message history — Messages you sent to other users remain visible to them, so as not to break the continuity of their history.
• Reviews and ratings — Reviews you left for other members are kept (your name will be replaced with "Deleted user").
• Financial transactions — The history of your credit or subscription purchases is kept in accordance with accounting and tax obligations.

For any further questions about how we manage your data, please see our Privacy Policy.